1121 Westrac Drive 102, Fargo, ND 58103, US
Frequently Asked Questions
Reservations and Payments -
We accept reservations via online booking, and phone. Services are held with a deposit at the time they are booked online or for couples services. When making a single appointment in person/phone deposits are processed 24 hours prior to the appointment time. Please have your VISA / MASTERCARD / DISCOVER / AMERICAN EXPRESS, or cash ready for your therapist after enjoying your treatment. Moorhead services are subject to state sales tax. (We do not accept checks).
What do I wear for my appointment?
Our Therapists are highly trained professionals and will drape you discreetly and protect your privacy at all times. Traditionally most treatments are done wearing no clothes. You may wear undergarments if you prefer.
(Note: Ashiatsu Oriental Bar Therapy / Deep Tissue Barefoot, is best received without the use of undergarments.)
Elite Therapeutic Massage Therapists hold the highest standards for our safety. Respect Massage - we have No Tolerance for inappropriate behavior, we will terminate the massage session and the client will be asked to pay and leave immediately. You will no longer receive services at Elite.
What health conditions should I disclose before my appointment?
An intake form is completed by all clients. Please be aware that if you are pregnant, have high blood pressure or a heart condition, services that involve the application of heat are not advised. We also need to be informed of any skin irritations, infections and/or injuries prior to your massage treatment.
You can print out a health intake before your appointment. it is sent electronically to you via email as well text messaging!
If clients arrive and appear to be/or are under the influence of any illegal drugs or alcohol, their session will be immediately cancelled. This is for the safety of our guests as well as Therapists.
How early should I arrive to my appointment?
Please arrive a minimum of 15 minutes before your scheduled appointment to allow time to check in. Please look for your HEALTH HISTORY link coming to you via email or your text messaging and complete it prior to your arrival. Restrooms are located in the hallway outside our suite. We request that you turn all cellular phones off when you enter our Healing Garden.
What is your policy with service animals?
At Elite Therapeutic Massage, we are committed to maintaining a welcoming and professional environment that is inclusive of individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), we allow service animals into our facility under the following policy:
Definition of a Service Animal
A service animal is defined by the ADA as a dog (and in some cases, a miniature horse) that is individually trained to do work or perform tasks for a person with a disability. Tasks may include guiding a person who is visually impaired, alerting someone who is deaf, pulling a wheelchair, alerting to seizures, or retrieving items.
Note: Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted in our facility.
What if I need to cancel or reschedule my appointment?
You may cancel or reschedule your appointment without charge 24 hours in advance for all services performed within Elite. If canceling or rescheduling last minute, less than 24 hours prior to the appointment, your deposit will be taken for the reserved time.
Upon booking your appointment, a deposit will be taken before your scheduled session as a courtesy to you, other guests and your Practitioner who is reserving time specifically for you!
Appointment reminders are provided via text messaging and e-mail, however, we will not be held responsible for technology difficulties. Please write your appointment time down in a secure location.
Please note that if you arrive late for your appointment, it will end as scheduled so as not to delay the next scheduled guest.
We appreciate your business and look forward to serving you!
Team Elite
Do you offer gift certificates?
Gift Certificates may be purchased at our office, by phone or online under the Purchase Gift Certificate tab.
*Note: Prices of services are subject to change. Client will be responsible for any and all price differences. Gift Certificates may be upgraded for Specialty Massage Services.
What is the gratuity policy?
Our service prices do not include taxes and gratuities.
Gratuities may be given to your Therapist at your discretion in appreciation for wonderful service.
Industry standard gratuity is 15-20% of the treatment price.
Relaxation Begins At Our Door........
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OPEN SUNDAYS!
Our office is open 7 days a week! More Sunday appointments have been added! TAKE A LOOK!